Customer Service
Our focus
Customers come first. We work with some of the leading brand names in the industry, as well as smaller niche manufacturers.
Our quality of service remains the same for all our customers, irrespective of size. If you want to hear what our customers have to say, then please let us know.
Working in partnership
We work in partnership with all our customers to ensure that their exact requirements are met.
Through dialogue and development we offer flexibility to help you manage your business supply needs, providing you with a unique, tailored support system. We speak your language and are familiar with the demands and pressures of your market. We understand all relevant manufacturing processes and can offer support at every level.
What sets us apart
With over 20 years’ experience in supplying UK bed manufacturers, we have garnered a vast working knowledge of the practical issues facing you every day - from critical tolerances to sourcing new supporting products like headboard struts and panels.
We continue to develop new systems and services that will support your business. We operate a bespoke, state-of-the-art materials resource planning (MRP) system that allows us to track your product from receipt of order through to delivery. Our just-in-time (JIT) schedules enable us to match our production patterns to your requirements. We understand peaks and troughs and have the flexibility to accommodate them. Using our own delivery fleet across the UK, we are also able to guarantee a delivery schedule that matches your production needs.
